Returns / Exchanges

Please ensure returns are sent  in their original condition, with tags or labels, unwashed and unworn (other than being tried on for size) condition and we will process a refund for your returned item(s).

For us to process the return and refund accurately:

• Complete a return form which can be downloaded here

We ask that any item returned to us has all labels intact and that the garment is folded neatly and in original condition, so that it can be resold. Please note, where an item is returned to us in a condition that prevents us from re-selling it, we do reserve the right to send the item(s) directly back to you.

 

EXCHANGE ANOTHER SIZE OR STYLE?

Just re-order the product you are wanting on the Inkfection website so that you can secure what you want and get the replacement as soon as possible. Please note we cannot exchange items – we will refund the original item purchase.

 

The cost of returning an item for a refund is your responsibility. Liability for the return is with you until it has arrived in our warehouse, so please select whatever shipping method you feel is suitable, however you will need to use a tracked service if you want confirmation that your return has arrived at our fulfillment warehouse.

 

We aim to process returns within 3 working days of their arrival back to our warehouse address. Our warehouse staff will then check your return and original order details and if the return(s) are in an acceptable condition, we will process a refund back to your original payment method within 3 working days. You will receive an email confirmation once your return has been processed by us for your refund.

 

 

Due to health regulation reasons we can only accept garments back that are in original condition and that have not been worn (other than tried on for size and fit) or washed. Please steer clear of strong perfumes or deodorants and make up when trying on garments as they may leave a scent of mark which would render the return unsellable and unable to be refunded. 

 

The typical shipping time for items to arrive back to Inkfection Apparel is between 3 to 7 days. We recommend a tracked mail service if you want confirmation that your return has arrived back at our warehouse. We aim to process returns within 3 working days of their arrival back to our head office address. Our warehouse staff will then check your return and original order details and if the returns are in an acceptable condition, we will process a refund back to your original payment method within 3 working days.

 

All Inkfection products undergo stringent quality checks from the beginning of their manufacturing process. Faults can occur however from time to time that slip through the quality checking processes. In the unlikely event that you do receive a defective item, please notify us within 7 days of receiving the item. We will typically request you return the faulty item to us for replacement or refund if it is no longer available. We will refund your reasonable postage costs on any defective item.

 

You will need to get the original purchase details from the buyer as we can only issue refunds for returned items, exchanges are not possible. If you are unable to access these detail we should be able to trace them for you from our order records so that the refund can correctly be processed back to the buyer. Please email us if you need a copy of the original order details.

 

If you are based outside of Australia, please email us at support@inkfection.com.au as per above and our customer service team will advise further information to make your return. All returns must be made within 90 days of your purchase date. Return postage costs and any additional duties & taxes assessed by International Customs when returning items from overseas are the responsibility of the customer, as well as any duties & taxes incurred when receiving the exchanged item.